Frequently Asked Questions.
How do I place my order?
To place your order, chose the product that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you will fill in your personal information in the English language and pay for your order. Make sure to complete all the steps in the payment procedure so that we are able to capture the amount and ship your order.
Was my order successful?
You should receive an email confirmation within an hour of placing your order.
I have entered an incorrect address.
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. If the address is wrong, we can correct this within 24 hours.
My item arrived damaged.
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrive damaged due to mail service mistreatment.
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
Sukiru Makeup Brushes is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Track my Order page. If you have any further questions on how to do this please reach out to our customer support team at our contact page.
We can exchange any unused item up to one week after the customer receives the order. The item needs to be unopened and not used.
We do not accept returns for open items at this time.