Due to the hygiene nature of our products, all sales are final. We do not accept returns or exchanges. If your item arrives damaged, please contact our support team immediately with photos of the issue.

We process orders extremely quickly to ensure fast delivery. Once an order is placed, we are unable to make changes or cancel it. Please review your shipping address carefully before checkout.

Orders are processed within 1-3 business days. Once shipped, standard delivery takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package ships.

We recommend checking with neighbors or your building manager first. Sometimes carriers mark packages as delivered early. We are not responsible for lost or stolen packages once confirmed delivered by the carrier.

Yes, we ship to select countries worldwide. International shipping rates are calculated at checkout. Please note that customs fees or duties are the responsibility of the customer.

We recommend applying products from thinnest to thickest texture. Start with cleansers, then serums, and finish with moisturizers or oils. Apply SPF as the final step in your morning routine.

Our formulas are designed to be gentle, but every skin type is different. We highly recommend performing a patch test on your arm 24 hours before applying any new product to your face.

Our products are best used within 12 months of opening. Please store them in a cool, dry place away from direct sunlight to maintain their integrity.

While our ingredients are generally safe, we always recommend consulting with your physician or healthcare provider before introducing new skincare products during pregnancy or breastfeeding.

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay.

We do not offer standalone samples at this time. Occasionally, we include complimentary samples with full-size orders during special promotions.